After booking his 90-year-old grandmother on a flight from Florida to Nevada, a man called the airline to go over her special needs. The representative listened patiently as he requested a wheelchair because of her arthritis and an attendant for her because of her impaired vision to the point of near blindness. The representative assured him that everything would be handled properly and he had nothing to worry about. He thanked her and was about to hang up, when she cheerfully added, "And will your grandmother need a rental car?"