Computer novices may feel like they're alone these days, but thefollowing call to IBM's help center show there are plenty of peopleout there who still are inching onto the information superhighway.
After a caller gave a technician her PC's serial number, he scanneda database of registered users and responded, "I see you have anAptiva" desktop unit.
Before he could say another word, the caller shrieked and saidshe'd be right back. When the customer returned, the technicianasked if she was all right. The caller responded: "Had I realizedyou could see me, I never would have telephoned in my bathrobe."